Terms & Conditions

1) Order Cancellation

Physical products:
Orders cannot be canceled after 36 hours the order is placed or if they have entered the shipping process

Virtual Products:
Orders of virtual products cannot be canceled at any time after purchase - except orders being canceled for reasons due to our error. Fulfilled orders cannot be canceled.


Orders must be cancelled within 36 hours from the date of purchase. Every canceled order is subject to a cancellation fee of up to 10% of the original purchase, which may include payment gateway, transaction, and processing fees. Please email us at frxshopify@flexiroam.com to cancel your order

2) Refunds and Exchange

We always ensure that all products are 100% authentic, sealed and in original condition. Before you make a purchase, It is very important to keep in mind that all sales are final and we do not process refunds. Physical products can be, however, exchanged or repaired if there is a manufacturing fault. Flexiroam is not liable for any faulty products. Please send your purchase to the original manufacturer.

If you purchased an iPhone, visit Apple and check their coverage in your area. Apple's Limited Warranty for iPhone covers your iPhone for one year from the date of original purchase. Apple's Limited Warranty begins on the date that the iPhone was originally purchased

Returns and exchanges are not available for Google Pixel phones. Currently, device protection is only available in the U.S. and Canada. Please visit Google Merchandise Store to learn more. Alternatively, you can get your device repaired by contacting Google Store in your country.


The following items are non-refundable and non-exchangeable*:

eSIM Profile Activation
Global Data Pass

*Refund Exception: Refunds will be considered if there is a mistake from our end. 10% Refund charges will apply. Refunds will not be processed for reasons not due to our error.